As expected in technology companies, there are bound to be challenges and problems that aren't so easily resolved. My favorite quote from Steve Jobs is: "And some mistakes will be made along the way. That’s good, because at least some decisions are being made along the way." Here are a few of our challenges and what we're doing to resolve them.
- Customers stop using the product because they don't understand it. Although we do hold demonstrations and info sessions to explain how to operate and maintain the product, it may not be as intuitive for some. To address this issue, we ensure that there is a community advocate or leader that can help with explaining the technicalities and maintenance behind the product so that when we leave the village, people aren't completely lost when they're not sure how to use it.
- Changes are marginal. In many of our tests, there is a high success rate and we are usually confident that our product can meet the expected performance levels. However, sometimes if the product is not properly installed or not maintained, its impact may be reduced. This goes back to training our blacksmiths properly and informing them of maintenance (which is very simple).
And that covers most of the negative feedback that we received. As exciting as it is to implement a new and innovative piece of technology, it's also incredibly risky and challenging since we don't have millions of users to support it. And thus, that's why strong community development and a proof-of-concept is incredible important.